Refund policy

1. The 14-day guarantee

Every first purchase of a Basic plan — monthly or yearly — comes with a full refund available for 14 days from the date of the charge. Ask within that window and the full amount is returned. We will not interrogate you about it.

2. How to ask

Email support@captureflow.pro from the address on the account, with the word "refund" in the subject and the date of the charge if you have it. That is the whole process. You will get a confirmation within one business day.

3. When the money arrives

We approve the refund with our payment provider within one business day of your email. The provider then returns the money to the original payment method — usually 5 to 10 business days, depending entirely on your bank. We cannot make a bank move faster, but we can tell you the refund was issued and when.

4. Renewals

Automatic renewals are also refundable within 14 days of the renewal charge. If a renewal caught you by surprise, say so and it will be reversed.

You can prevent this entirely: cancel from your dashboard at any time before the renewal date. Cancelling stops the next charge and leaves your current period running to its end.

5. After 14 days

Beyond the 14-day window we do not refund as a rule, because you can cancel at any point to stop future charges. That said, we look at genuine cases individually — a charge you did not intend, a feature that turned out to be broken for you, a double charge. Write to us and describe what happened.

6. Always refunded

• Duplicate charges — refunded in full, immediately, whenever you spot them.
• Charges after a cancellation — refunded in full.
• A paid feature we withdraw — refunded pro rata for the unused period.
• A paid feature that does not work for you and cannot be fixed — refunded in full, whatever the date.

7. Not refundable

• Accounts terminated for a serious breach of the terms of service
• Custom plan agreements, which are governed by the terms written into them
• Anything you did not actually pay for — the Free plan costs nothing to leave

8. Chargebacks

If something has gone wrong, please email us before opening a chargeback with your bank. Chargebacks cost us a fee and take weeks; an email takes a day and gets you the same outcome. We have never refused a reasonable refund request.

9. Your statutory rights

This policy is offered in addition to any rights you have under consumer law where you live — including EU and UK rights of withdrawal on digital purchases — and does not limit them.

10. Contact

support@captureflow.pro — a real person reads it.